ITIL® Service Transition + Official Exam

  • Understand the ITIL® Service Transition in IT Service Lifecycle
  • Gain management principles to design existing or new IT services.
  • Understanding the processes, functions and activities associated with the Service Transition.
  • Study via elearning – gain confidence to pass the official certification exam
Service Transition

E-Learning Course:

Study at your own pace! 6 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Service Transition Training

ITIL® Service Transition is an intermediate ITIL® service lifecycle Certification and part of the ITIL® Expert Certification.

It is aimed at IT professionals working in an IT Service environment requiring a well defined understanding of the processes and activities involved in IT service transition. You will gain fundamental understanding of Service Transition, the Service Transition principles, processes, roles, technology, Implementation approaches, challenges & risks, organisational management etc.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal .

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 6 months access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
180 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL® Service Transition course outline:

Introduction to Service Transition

  • ITIL service introduction
  • Managing Across the Lifecycle
  • Purpose, Goals & Objectives of Service Transition
  • Transition Planning and Support
  • Scope and value of Service Transition
  • Service Transition Principles
  • Service Transition Quality, Governance & Management
  • The “V” Model
  • Service Transition Management
  • Plan & Coordinate Transition
  • Triggers, Inputs & Outputs
  • Challenges & Risks
  • Change Management
  • Change Types, Models, Proposal and Process Flow
  • Request for Change
  • Change Authorization Model
  • Change Advisory Board
  • Change Process Flow
  • Service Asset and Configuration Management
  • Purpose, Goals & Objectives
  • Configuration Management System
  • Configuration Control
  • Status Accounting & Reporting
  • Verification & Audit
  • Triggers, Inputs & Outputs
  • Release and Deployment Management
  • Scope, Purpose, Goals & Objectives
  • Service Validation and Testing
  • Release Package
  • Planning, Prepare Build, Test & Deployment
  • Deployment Management
  • Challenges & Risks
  • Validation & Testing Process
  • Scope, Value, Purpose, Goals & Objectives
  • Validation & Test Management
  • Preparing the Test Environment
  • Test performance
  • Relationship & triggers
  • Change Evaluation
  • Scope, Value, Purpose, Goals & Objectives
  • Change Evaluation Process
  • Effects of Change
  • Predicted & Actual Performance
  • Challenges & Risk management
  • Knowledge Management
  • Scope, Value, Purpose, Goals & Objectives
  • Knowledge Management Strategy
  • Knowledge, Data & Information Transfer
  • Service Knowledge Management System
  • Challenges & Risk management
  • Managing Communication and Commitment
  • Communication Planning, strategy & Methods
  • Managing Organisational and Stakeholder Change
  • Stakeholder Management
  • Stakeholder Management Strategy
  • Stakeholder Map & Analysis
  • Changes in Stakeholder Communication
  • Organising for Service Transition 
  • Introducing Service Transition
  • Service Transition Roles & Owner
  • Technology Considerations
  • Process Owner, Manager & Practitioner
  • Organising, Planning & Support
  • Challenges, Critical Success Factors and Risks
  • Technology Considerations & technology implementation
  • Integrated Approach to Service Transition
  • Service Transition & implementation phases
  • Workflow Management
  • Tools & collaboration
  • Roles & support
  • Service Validation & Testing Roles
  • Deployment, Build & Test Environment
  • Challenges & risk management
  • Course review & conclusion

Suitable for anyone working in IT services, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.

The certification exam for ITIL® Service Transition:

  • Closed book
  • multiple choice questions.
  • 90 minute duration with a 70% pass mark.
  • Exam is taken online via web proctor

Please note: Students must have completed the ITIL Service Transition training before requesting to sit for the Certification exam.


Will i get a certificate after completing this course?

To achieve the official ITIL® Service Transition, student is required to request and sit for the official exam.

Student will be awarded with IITIL® Service Transition certificate by axelos upon passing the official qualifying exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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(ITIL® Service Transition Exam Included)


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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