ITIL® Service Operation + Official Exam
- Understand the Service Operation phase of the Service Lifecycle
- Gain competent training and relevant experience in service management
- Study via elearning – gain confidence to pass the official certification exam
- Part of ITIL Expert Certificate Collection.
Study at your own pace! 90 Days Access to learn at the comfort of your home – Anytime!! Anywhere!!!
ITIL® Service Operation Training
ITIL® Service Operation is an intermediate ITIL® service lifecycle and part of the ITIL® Expert Certification series.
The training is aimed at professionals who already own the ITIL® Foundation Certification and are looking to further understand how ITIL® service operation is implemented to enhance the quality of IT service provision in an organisation.
Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.
During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials .
This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:
Certificate of completion
247 course Access
90 Days Access
Reviews, Quiz & Mock Exam
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop
ITIL® Service Operation (SO) Training Outline Modules:
- Introduction to Service Operation
- Service Operations Principals
- Service Operation Processes
- Common Service
- Organizing Service Operation: Functions
- Technology Considerations
- Challenges, Critical Success Factors and Risks
Suitable for anyone working in IT services, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.
The certification exam for ITIL 3 Foundation is:
- Closed book
- 8 multiple choice questions.
- 90 minute duration with a 70% pass mark.
- Exam is taken online via web proctor
Students must have completed the ITIL Service Operation training before requesting to sit for the Certification exam.
21 hours of self-study using the Service Operation core volume is recommended.
Candidate must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 or the bridge)
Will i get a certificate after completing this course?
Upon completing this course and passing the mock exam, you will receive a certificate of completion. To achieve the official ITIL® Service Operation student is required to request and sit for the official exam.
Student will be awarded with IITIL® Service Operation certificate by axelos upon passing the official qualifying exam.
Please see exam info section for further exam details or get in touch with us if you need further enquiries.
What is instructor led training?
All of our trainers have years of experience in their field and are experts in delivering online instructor led training.
Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.
You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.
What other methods of learning do you offer?
We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.
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