ITIL® Service Offerings & Agreements + Official Exam

  • Gain ITIL specialism and understanding of the ITIL® Service offerings and agreements processes
  • Gain competence on managing efficient IT service support within an organisation.
  • Gain comprehensive knowledge of how to manage problem, Service Level Management, Supplier and Financial Management
  • Get trained professional and acquire confidence to sit for the certification exam.
Service offering & agreement

E-Learning Course:

Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Service Offerings & Agreements (SOA) Training

ITIL® Service Offerings & Agreements (SOA) is an ITIL® service capability management Certification- a standalone and also part of the ITIL® Expert Certification.

The Service Offerings & Agreements (SOA)certification course is an indepth training that focuses on how to manage effective service offerings and service agreements in an orgarnisation such as service level agreement, financial and service portfolio management, technological service implementation and much more.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
365 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

Service Offerings & Agreements (SOA) course outline:


Overview of SOA

Principles of SOA

Service Portfolio, Pipeline, Catalogue

Supplier Management

Service Portfolio Management

Service Catalogue Management

Service Level Management

Improving Customer Satisfaction

Demand & Relationship Management

Supplier & Contract Management

Accounting, Cost & Budgetting

Business Relationship Management

Business Relationship Management

Service Portfolio & Catalogue Management

Technology Design, Architecture, Planning & Implementation

Implementation Challenges & Risk

Course Conclusion

Exam Prep



Suitable for anyone working in IT services, applications developers, finance managers, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.

The certification exam for ITIL® Service Offerings & Agreements (SOA):

  • Closed book
  • 40 multiple choice questions.
  • 90 minute duration with a 70% pass mark.
  • Exam is taken online via web proctor

Students must hold the ITIL Foundation certificate and have completed the ITIL® (SOA) training before requesting to sit for the Certification exam.

Candidate must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 or the bridge)

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

Student will be awarded with ITIL® Service Offerings & Agreements (SOA) certificate by axelos upon sitting and passing the official qualifying certification exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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E-Learning Course
(ITIL® SOA Official Exam)


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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