ITIL® Practitioner + Official Exam

  • Understand the key concepts ITIL® Practitioner & ITIL® practices
  • ITIL® Practitioner certification for professionals who holds the ITIL Foundation certification
  • Explore how to adapt foundational knowledge of ITIL® for Continual Business Improvement and outcome.
  • A professional developed course, with key elements to enable you pass the ITIL® Practitioner certification exam with ease.
ITIL® 4 practitioner logo

E-Learning Course:

Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® 4 Practitioner Training

The ITIL® Practitioner certification and training is designed for IT professionals who already have achieved the ITIL® Foundation Certification.

The ITIL® Practitioner Certification explores how to apply the foundational knowledge of ITIL and its guiding principles to achieve business outcomes.

At the end of this training, student will be confident enough to sit and pass the official ITIL® Foundation Certification exam. There are mock exams and test to enable you prepare ahead for the official exam, you can take the mock exam as many times as you want.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
365 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL® Practitioner Training Course Modules:

  • Introduction to ITIL Practitioner
  • ITSM & Continual Improvement
  • Selecting a Management System
  • Systems Thinking
  • The 4Ps
  • Communication & Management Systems
  • Organizational Capabilities
  • Adopt, Adapt & Realize
  • Outside-in vs Inside-out Thinking
  • Defining a Service
  • Metrics & Measurement
  • Improvement, the Practitioner & CSI
  • Driving IT Service Management
  • Principles & Themes
  • Principles & Themes in Practice
  • Organisational Change Management
  • Role & Impact
  • Communication
  • Value, Importance & Benefit of Good Communication
  • Principles of Communication
  • Role of Influence
  • Use Metrics & Measurement
  • CSFs, KPIs & Improvement
  • Use Metrics & Measurement
  • CSI Approach
  • Goal Question Metric
  • CSI Approach in ITIL
  • CSI Approach, PRINCE2 & RESILIA
  • Integrating CSI with ITIL
  • Course summary & review

ITIL® Practitioner Certification is suitable for IT professionals who already own their ITIL® Foundation Certification.

It also suits and not limited IT service management professionals or aspiring ITSM professional,  IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers.

The certification exam for ITIL® 4 Foundation is:

  • Open Book
  • 40 multiple choice questions.
  • 135 minute duration with a 70% pass mark.
  • Exam is taken online via web proctor

Students must have completed the ITIL Practitioner training course before requesting to sit for the ITIL Practitioner Certification exam voucher.

Learner must purchase Exam with the training course in other to take this training and also sit for the official exam afterwards.


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

To achieve the official ITIL® Practitioner Certification, student is required to sit and pass the official exam.

Student will be awarded with ITIL Practitioner Certificate by axelos upon passing the official qualifying exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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(ITIL®4 Practitioner Exam Included)


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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