ITIL® Planning, Protection & Optimisation + Official Exam

  • Gain operational level activities ITIL® Service Capability Management – Planning, Protection and Optimisation.
  • Get trained professional and acquire confidence to sit for the certifivation exam.
  • Gain competence on how to apply PPO processes and best practices.
planning protection

E-Learning Course:

Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Planning, Protection & Optimisation Training

ITIL® Planning, Protection & Optimisation is an ITIL® service capability Certification.

This certification course will equip learner on how to apply key metrics and principles to evaluate, plan, protect and optimise ITIL service in an organisation.

Student will gain indepth understanding of Service Management as a Practice, PPO Processes, Capacity Management, Planning, Protection and Optimization, Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, and Information Security Management IT Service Continuity Management in an organisation and much more.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
365 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL® Planning, Protection & Optimization (PPO) Course:


Overview of RCV

Principles of Service Design

Design Measurement Systems

Operational Process Support

PPO Processes Across the Lifecycle

Expanded Incident Lifecycle

Determine Availability Requirements

Capacity Management

Threshold Management & Control

Capacity Management

IT Service Continuity Management

Requirements & Strategy

Implementation Planning

Security Management Framework

Information Security Management

Activity-Based Demand Management

PPO Processes

IT Service Continuity Management

Technology & Service Management Tools

Management & Operational Requirements

Data & Information Management

Application & Service Portfolios Management

Implementing Process Improvement

PPO Challenges & Risk

Training conclusion

Exam Prep.

Suitable for anyone working in IT services, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.

The certification exam for ITIL® Planning, Protection & Optimization (PPO) :

  • Closed book
  • 40 multiple choice questions.
  • 90 minute duration with a 70% pass mark.
  • Exam is taken online via web proctor

Students must hold the ITIL Foundation certificate and have completed the ITIL® Planning, Protection & Optimization (PPO) training before requesting to sit for the Certification exam.

Candidate must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 or the bridge)

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

Student will be awarded with ITIL® Planning, Protection & Optimization (PPO) certificate by axelos upon sitting and passing the official qualifying certification exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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(ITIL® (PPO) Official Exam Included)


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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