ITIL® Managing Across the Lifecycle + Official Exam

  • Gain ITIL Expertise and understanding the ITIL® process of Managing Across the Lifecycle
  • Gain competence on deployment and management of the IT service capabilities and resources required by the full IT Service Lifecycle.
  • Understand strategic design, Management of Strategic Change and more
  • Get trained professional and acquire confidence to sit for the certification exam.
Managing Across The Lifecycle

E-Learning Course:

Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Managing Across the Lifecycle (MALC) Training

ITIL® Managing Across the Lifecycle (MALC) is part of the ITIL® Expert Certification which is in combination with the ITIL Lifecycle and Capability streams to obtain an ITIL Expert certification in IT service management.

Gain comprehensive understanding of how to manage, define and control business lifecycle and management issues in IT service management. The MALC training is designed for business decision makers to understand the concept of Service management implementation. Learner will acquire expert skills in Integrating Service Management processes across the lifecycle,  Managing the Planning and Implementation, managerial capabilities of handling Organisational Challenges and Stakeholder Management, Implementing and Improving Service Management in an organisation and much more.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
365 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL® Managing Across the Lifecycle (MALC) Training outline:

  • Introduction to ITIL Managing Across the Lifecycle
  • Overview & Features ITIL Managing Across the Lifecycle
  • Key Concepts of the Service Lifecycle
  • The service management practice
  • IT Service Management
  • IT Service Management Lifecycle
  • Stakeholder Management & Communication
  • Business Relationship Management
  • Strategy, design, transition, operation and continual service improvement
  • Process Integration Across the Lifecycle
  • Service Strategy, Portfolio & Strategy
  • Process integration & lifecycle management
  • Service level agreement
  • Capacity management
  • Service catalogue management
  • Security management
  • Service transition
  • Managing release and deployments
  • 5 stages of organisational development
  • Managing service providers and third party suppliers
  • Understanding different types of service providers
  • Change management
  • Event & incident management
  • Access 7 security management
  • Seven steps of managing Continual service improvement
  • Processes of managing across lifecycles
  • Service improvement methods
  • Managing issues, risk and challenges
  • Setting strategies, policies and plans
  • Governance roles & people management
  • Service strategy & management systems
  • Managing organisational structures & designs
  • Service Measurement Framework
  • Monitoring & Control
  • Lifecycle Approach to Strategy Implementation
  • Continual Improvement of Service Strategy
  • Service management Assessment & Improvement
  • S.W.O.T Analysis
    Gap Analysis
    Service Gap Model
    ISO/IEC 20000
    Six Sigma Methods
  • Seven Steps of  Improvement Process
  • Service Management System
  • Business Case development and Business Impact Analysis
  • Communicating plans and Vision effectively
  • Strategically implement changes & buy-ins
  • Implementation & planning strategy
  • Implementing & Improving Service Management
  • Course review & Training summary
  • Modules quizzes and test
  • Course conclusion.


Suitable for senior IT professionals and decision makers working in IT services, applications developers, senior managers, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.

The certification exam for ITIL® Managing Across the Lifecycle (MALC):

Closed book
50 multiple choice questions with Case Study .
120 minute duration with a 70% pass mark.
Exam is taken online via web proctor via PEOPLECERT

Students must hold the ITIL Foundation certificate and must have completed the ITIL Foundation and Intermediate level study before requesting to sit for the Certification exam.

Learner may purchase Exam with the training course in other to sit for the official exam after completing their training.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

Student will be awarded with ITIL® Managing Across the Lifecycle (MALC) certificate by axelos upon sitting and passing the official qualifying certification exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What is eLearning Course Training & Benefits?

eLearning training is a self paced learn-on-your-own flexible type of training. It includes a pre-recorded interactive scenario-based training video by selected industry experts, with all you need to learn smart and remotely from anywhere – at your own time, just like you are in a classroom!.

eLearning courses are available as on demand video training and provides you with the option to watch the videos as many times as you need, to ensure that you fully understand the concepts before moving on. The flexibility of the on-demand eLearning training allows you to learn at the times you’re available either on your PC, Mobile, Tablet and Desktop.

eLearning training includes all you require to study smart such as the training videos, quizzes, exercises, study guides, note taking & bookmarking, official syllabus and mock exams where applicable.

You will also have access to Tutor support for free during the course of your training. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

Elearning Features includes:

Interactive & Scenario based learning
Immediate training Access for specified days
Pre-recorded video trainings by leading industry experts
Certificates on completion of training
Training Materials & study materials
Practise & Hands on practice where required
Exercise files & Demos where specified
Bookmarking & Note taking facilities
Personal performance checks
Access to Tutor Support 24/7
Suit learners with busy Lifestyle & Independent Learners
Compatible on mobile, tablet and desktop
Learn at your own time from anywhere in the world
Flexible Independent self-paced learning

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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E-Learning Course
(Must buy ITIL® Certification Exam with course)


  • Interactive & Scenario based learning
  • Rich Video training
  • Flexible Independent self-paced learning
  • Leading industry experts tutors
  • Certificates Included!
  • Training Materials & study materials
  • Demo & Hands-on Practise where applicable
  • Bookmarking, Note taking!
  • 24/7 Tutor Support
  • Suits busy Lifestyle
  • Independent Learning
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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