ITIL® Create, Deliver and Support + Official Exam

  • Gain confidence in managing IT-enabled services, teams and workflows effectively
  • Comprehensive knowledge on various ITIL Methods and Value Streams for IT Services management & deployment of the IT service capabilities.
  • Know how to Create, Deliver and Support Services Management and more
  • Get trained professionally – gain confidence to sit and pass the certification exam.
Create Deliver & Support

E-Learning Course:

Study at your own pace! 90 Days Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Create, Deliver and Support (CDS) Training

Sky rocket your career in IT Service Management, enhance your understanding on how to integrate different ITIL methods and value streams to create, deliver and improve an organisation’s service management delivery.

Gain extensive skills on managing operations of IT-enabled digital products, services, IT service capabilities and in managing user’s support.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 90 Days access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
90 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL4 Specialist – Create, Deliver and Support Training Outline:

SVS Key Concepts and Challenges

Organizational Structures
Culture, Competencies, and Teams
SVS Key Concepts and Challenges
SVS Planning and Resource Management
The Impact of Information and Technology on CDS Activities: Part 1
The Impact of Information and Technology on CDS Activities: Part 2

Value Streams for New Services

Reviewing Service Value Chains and Service Value Streams
Practices that Contribute to a Value Stream for a New Service
Using the Practice Guides
Change Enablement – Part 1
Change Enablement – Part 2
Service Design and Software Development and Management Practices
Service Validation and Testing
Release Management and Deployment Management

Value Streams for User Support

Using a Value Stream to Provide User Support
Practices that Contribute to a Value Stream for User Support
Service Desk
Incident Management
Problem Management
Knowledge Management
Service Level Management
Monitoring and Event Management

How to Create, Deliver and Support Services

Managing the Workload
Options for Service Delivery

Course Conclusion

Mock Exam & Prep

IT Service Providers, IT Operations Manager; Service Desk Manager; Development Managers; Developers; Infrastructure Operations Engineer; Change and Release Manager; Incident Manager; Problem Manager; Service Transition Manager; Application Operations Engineer; Availability Manager; IT Coordinator; Network Systems Administrator; IT Support Manager; Technical Support Engineer; Information Security; Data Center Support Specialist, IT Managers and others

The certification exam for ITIL® : Create, Deliver and Support (CDS):

Closed book
40 multiple choice questions with Case Study .
90 minute duration with a 70% pass mark.
Exam is taken online via web proctor via PEOPLECERT

Students is advised to hold the ITIL Foundation certificate and must have completed this training before requesting to sit for the CDS Certification exam.


ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

Student will be awarded with ITIL® Create, Deliver and Support (CDS) certificate by axelos upon sitting and passing the official qualifying certification exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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E-Learning Course
ITIL® CDS Certification Exam Included


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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