ITIL® Continual Service Improvement + Official Exam

  • Understand Service Strategy in IT Service Lifecycle
  • Gain competency in continual Service Improvement Principles, Processes, Methods & Techniques
  • Study via elearning – gain confidence to pass the official certification exam!
  • Get Certified in ITIL Service Lifecycle Management – Continual Service
Continual Service Improvement

E-Learning Course:

Study at your own pace! 90 days access to learn at the comfort of your home – Anytime!! Anywhere!!!

ITIL® Continual Service Improvement Training

ITIL® Service Transition is an intermediate phase of ITIL® service lifecycle Certification, a stand-alone and also part of the ITIL® Expert Certification.

This training and certifications is aimed at professionals working in an IT Service environment with desire to gain further competent skills in the overall policies, concepts, processes, techniques and methods associated with the Continual Service Improvement (CSI).

Gain competency in continual Service Improvement Principles, continual Service Improvement Processes, continual Service Improvement technology related activities, organization and technology for Continual Service Improvement, and understanding Implementation approaches,
challenges, and critical success factors & risks of implementing continual service improvement in an organisation.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
90 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

ITIL® Continual Service Improvement (CSI) Training Outline:

  • Introduction to Continual Service Improvement
  • Course & Qualification Overview
  • CSI & Managing the Service Lifecycle
  • CSI Approach 7 Principles
  • Continual Improvement & SLA
  • 7-Step Improvement Process
  • Lifecycle Integration
  • 7 management steps of lifecycle Integration
  • 7-Step Improvement Context & processes
  • Reporting & Service Measurements
  • CSI Methods & Techniques
  • Measurement & Reporting Frameworks
  • IT Service Management Technology, System & Network Management
  • Business Intelligence Reporting
  • CSI Organisation & Implementation
  • Roles & Responsibility
  • Critical Success Factors, Challenges and Risks
  • Communication Strategy & Plan
  • Course Conclusion & Exam Prep


Suitable for anyone working in IT services, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.

The certification exam for ITIL® Continual Service Improvement:

  • Closed book
  • multiple choice questions.
  • 90 minute duration with a 70% pass mark.
  • Exam is taken online via web proctor

Students must have completed the ITIL Continual Service Improvement training before requesting to sit for the Certification exam.

21 hours of self-studying the Service Strategy training is recommended.

Candidate must hold the ITIL Foundation Certificate in IT Service Management (ITIL V3 or later, or ITIL V2 or the bridge)

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of achievement for completion.

To achieve the official Continual Service Improvement , student is required to request and sit for the official exam.

Student will be awarded with ITIL Continual Service Improvement certificate by axelos upon passing the official qualifying exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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(ITIL® (CSI) Certification Exam Included)


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Earn Your ITIL Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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