ITIL® 4 Foundation + Official Exam
- Understand the key concepts of IT Service Management & ITSM practices
- Study context of customer experience, value streams and digital transformation
- Explore ITIL Guiding Principles, Service Value Chain & Support Practices
- A professional developed course, with key elements to enable you pass the ITIL® Foundation v4 certification exam with ease.
Study at your own pace!180 Days Access to learn at the comfort of your home or Anywhere! Anytime!!
ITIL® 4 Foundation Training
ITIL ® is an globally adopted IT service management framework for modern day organisations. ITIL ® 4 is a framework built on ITSM practices for an end to end extensive information technology management in the current day service economy.
This course explores digital transformation and the role of ITIL in Digital Transformation, IT service management life-cycle of digital enterprise to achieve expected business outcomes, lean and agile ways of working, ITIL guiding principles and service value, operating model for managing enterprise service and product, ITIL Guiding Principles The Four Dimensions of Service Management – Organisations & People, Information & Technology, Partners & Suppliers, Value Streams & Processes. The training further explores Information Security Management, event management, service delivery, incident management, Service & Technical Management and much more.
At the end of this training, student will be confident enough to sit and pass the official exam. There are mock exams and test to enable you prepare ahead for the official exam, you can take the mock exam as many times as you want.
Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 180 Days.
During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.
This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:
Certificate of completion
247 course Access
180 Days Access
Reviews, Quiz & Mock Exam
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop
Course Training Outline Modules:
- Course Overview & Introduction
- Key Concepts of Service Management
- Digital Transformational growth
- The Guiding Principles of ITIL
- Service Value & Service Relationships
- The Four Dimensions of Service Management
- The Service Value Chain & Continual Improvement
- Capacity & Performance Management
- Incident Management & Service Request Management
- Design & Transition Practices
- SVC Design & Transition
- Service Configuration Management & Deployment Management
- SVC Deliver & Support Practices
- Information Security Management
- Supplier Management
- Service Value & Service Relationships
- Four Dimensions of Service Management
- The Seven (7) ITIL Practices
- ITIL Practices Deep Dive
- Course Conclusions & review
- Mock Exam & Prep
ITIL Foundation is suitable for anyone working in IT services, or anyone wanting to acquire a basic understanding of the ITIL® 4 framework and how it may be used to enhance the quality of IT service management.
It also suits and not limited IT service management professionals or aspiring ITSM professional, IT Management consultant, IT Project Managers, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, IT Service Providers.
The certification exam for ITIL® 4 Foundation is:
- Closed Book
- 40 multiple choice questions.
- 60 minute duration with a 65% pass mark.
- Exam is taken online via web proctor
Students must have completed the ITIL Foundation course before requesting their exam voucher. Exam cost is included alongside course purchase .
Will i get a certificate after completing this course?
Upon completing this course and passing the mock exam, you will receive a certificate of completion.
To achieve the official ITIL® 4 Foundation certification, student is required to request and sit for the official exam.
Student will be awarded with ITIL 4 Foundation certificate by axelos upon passing the official qualifying exam.
Please see exam info section for further exam details or get in touch with us if you need further enquiries.
What is instructor led training?
All of our trainers have years of experience in their field and are experts in delivering online instructor led training.
Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.
You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.
What other methods of learning do you offer?
We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.
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