ITIL® 4 Specialist Drive Stakeholder Value + Official Exam
- Get skilled on ITIL methodology on how to Drive Stakeholder Value
- Understand how understand how customer journeys are designed
- Comprehensive knowledge on shaping demand and define service offerings
- Get trained professionally – gain confidence to sit and pass the certification exam.
E-Learning Course:
Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!
ITIL® 4 Specialist Drive Stakeholder Value (DSV) Training
Customer satisfaction and effective stakeholders management is at the heart of every organisation and IT service management.
Get immersed on how ITIL service managers fosters relationship between suppliers and partners, how to manage stakeholder relationship at all levels, how to map out an effective customer journey & experience, build good customers relationship and much more.
At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.
Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.
ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”
What's Included
During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 90 Days access to study 247 anywhere anytime.
This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:
Certificate of completion
247 course Access
90 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Course Outiline:
- Concept and overview of DSV
- Best Practices
- The Concept of the Customer Journey
Customer Journey Key Concepts
Designing and Improving the Customer Journey
Targeting Markets and Stakeholders - Understanding Markets and Marketing Activities
Understanding Customers and Service Providers
Fostering Stakeholder Relationships - Supplier and Partner Relationships
Customer Relationships
Analyzing Customer Needs
Using the Practice Guides
The Relationship Management Practice
The Supplier Management Practice
How to Shape Demand and Define Service Offerings - Designing Digital Service Experiences
Approaches for Selling and Obtaining Service Offerings
Managing Demand and Opportunities
Managing Requirements
The Business Analysis Practice
How to Align Expectations and Agree Service Details - Value Co-Creation, Negotiation and Agreement
The Service Level Management Practice
Onboarding and Offboarding - Onboarding, Offboarding, and User Relationships
Planning Onboarding and Offboarding, User Engagement
The Service Catalogue Management Practice
The Service Desk Practice
Continual Value Co-Creation - Fostering a Service Mindset
Service Request and Provision
The Service Request Management Practice
Realizing and Validating Service Value - Service and Value Measurement and Validation Part 1
Service and Value Measurement and Validation Part 2
The Portfolio Management Practice
Course Recap and Exam Preparation
Anyone with ITIL Foundation certification wanting to study higher level ITIL. Suits Service Managers, Business Relationship Manager; Enterprise Architect; Project Manager; Supplier Relationship Manager; UX/CX Designer; Service Level Manager; Customer Success Manager; Scrum Master; IT Solutions Manager; Contract Manager; Enterprise Architect; Vendor Manager; Demand Manager
The certification exam for ITIL® Drive Stakeholder Value (DSV):
Closed book
40 multiple choice questions .
90 minute duration with a 70% pass mark.
Exam is taken online via web proctor via PEOPLECERT
Students must hold the ITIL Foundation certificate before requesting to sit for the DSV Certification exam.
ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”
FAQS
Will i get a certificate after completing this course?
Upon completing this course and passing the mock exam, you will receive a certificate of completion.
Student will be awarded with ITIL® Drive Stakeholder Value (DSV) certificate by axelos upon sitting and passing the official qualifying certification exam.
Please see exam info section for further exam details or get in touch with us if you need further enquiries.
ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”
What is instructor led training?
All of our trainers have years of experience in their field and are experts in delivering online instructor led training.
Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.
You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.
What other methods of learning do you offer?
We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.
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