ITIL® 3 Foundation + Official Exam
- Understand the fundamentals of IT Service Management
- Study via elearning – gain confidence to pass the ITIL3 Foundation certification exam
- Get skilled on how to managed IT operations and ITSM programs.
Study at your own pace! 12 Month Access to learn at the comfort of your home – Anytime!! Anywhere!!!
ITIL 3 Foundation Training
ITIL is a UK oriented management framework for managing IT services in an organisation and are largely adopted globally because of its robustness. It is used as a platform used to manage life-cycle of managing IT services to achieve expected business outcomes.
This course is developed based on the ITIL foundation certification syllabus, it is aimed to equip the learner with knowledge to pass the certification exam confidently. It also explored the fundamentals and concepts of ITIL, benefits of implementing ITIL in an organisation, the IT Service Management Lifecycle and governance, IT service operation service and processes, how to ensure Continual Service Improvement, Service Design, strategy and much more,
Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.
During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 12 months access to study 247 anywhere anytime.
This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:
Certificate of completion
247 course Access
365 Days Access
Reviews, Quiz & Mock Exam
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop
ITIL®3 Foundation Course Modules & Outline:
- Introduction to ITIL®
- IT Service Management Fundamentals
- ITSM as a Practice
- IT Governance & Service Lifecycle
- Continual Service Improvement
- CSI & the Service Lifecycle
- Scope, Purpose, Goals & Objectives
- 7-Step Improvement Process
- Service Operation & the Service Lifecycle
- Balancing & Service Provision
- Service Operation, Transition & Design
- Service Operation Model & Processes
- Incident & Issues Management
- Incident Diagnosis, Response & Escalation
- Access Management
- Service Operation Functions & Processes
- Communication’s Role in Service Operation
- Service Desk Staffing & Structure
- Service Operation
- Service Transition
- Service Lifecycle
- Technical Management
- Change Management
- Configuration Management System
- Release & Deployment Management
- Knowledge Management
- Service Design & the Service Lifecycle
- Service Design
- Service Design Processes
- Service Level Management & Reporting
- SLA Frameworks & Monitoring
- Service Improvement Plan
- Service Catalogue Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Supplier Management
- Management Measures & Outcomes
- Service Strategy
- Service Strategy
- Service Lifecycle
- Managing Across the Lifecycle
- Principles of Service Strategy
- Value Creation
- Service Portfolio Management
- Service Portfolio
- Service Automation
- Business Scope & Value
- Financial Management
- Business Relationships Management
- Technology considerations
- Business Value
- Service Strategy key concepts
- Course review & Conclusion
ITIL Foundation is suitable for anyone working in IT services, or anyone who is considering a career in IT. Also suitable for students who have studied COBIT 5 or ISO/IEC 20000, although this is not a requirement.
Also Suits, IT service management professionals or aspiring ITSM professional, IT Management consultant, IT Support officers, IT Consultants, IT developers, Business Managers, Business Process Owners, Service Providers.
The certification exam for ITIL 3 Foundation is:
Open book with ability to refer to guidance book
40 multiple choice questions.
60 minute duration with a 65% pass mark.
Exam is taken online via web proctor
Students must have completed the ITIL Foundation course before requesting their exam voucher. Exam cost is included alongside course purchase .
Will i get a certificate after completing this course?
Upon completing this course and passing the mock exam, you will receive a certificate of completion. To achieve the official ITIL® 3 certification, student is required to request and sit for the official exam.
Student will be awarded with ITIL 3 Foundation certificate by axelos upon passing the official qualifying exam.
Please see exam info section for further exam details or get in touch with us if you need further enquiries.
What is instructor led training?
All of our trainers have years of experience in their field and are experts in delivering online instructor led training.
Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.
You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.
What other methods of learning do you offer?
We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.
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