ISO 20000 Foundation

  • Understand what is required for the ISO 20000 standards
  • Get professional training and ISO 20000 Foundation certification with ease!
  • Understand key elements, concepts and value of ISO/IEC 20000

E-Learning Course:

Study at your own pace! 60 Days Access to learn at the comfort of your home – Anytime!! Anywhere!!!

ISO 20000 Foundation Training

Being ISO20000 certified enables an organisation to thrive in the IT service management and technology industry.

This training and certification explores the key knowledge required to manage service using ISO 20000 standards.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal for 12 months.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 60 Days access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

Certificate of completion
247 course Access
60 Days Access
Reviews, Quiz & Mock Exam
24/7 Support
Interactive & Scenario based video learning
Compatibility on mobile, tablet, laptop and desktop

Training Syllabus & Outline:

  • Introduction
  • Overview of ISP/IEC 20000
  • Service management
  • System requirements
  • Objective of Service Delivery
  • Service Delivery processes
  • Relationship Processes
  • Service Level Management
  • Service Reporting
  • Service Continuity & Available Management
  • Budgeting & Accounting
  • Capacity Management
  • Information Security Management
  • Business Relationship Management
  • Supplier Management
  • Service Level Management Processes
  • Service Reporting
  • Documented Description Of Service Reporting
  • The Use of Service Reports
  • Information Required In Reports
  • Service Continuity & Availability Management
  • Service Continuity & Availability Management Plans
  • Inputs
  • Minimum Contents
  • Maintenance of the Plans
  • Testing
  • Budgeting & Accounting
  • Capacity Management
  • Capacity Plan
  • Information Security Management & Policy
  • Managing Information Security Breaches
  • Relation Process Management
  • Managing Customer Complaints
  • Measuring Customer Satisfaction
  • Supplier Management
  • Role of A Supplier Manager
  • Contract Management
  • Monitoring & Reviewing Performances
  • Exercises
  • Conclusion & Summary

Anyone who wishes to to learn about iso 20000 standards or working in service management.

The qualifying official certification exam for COBIT ® Foundation :

Closed book
multiple choice questions  .
60 minute duration with a 65% pass mark
Exam is taken online via online web proctor

Students must hold complete the training before requesting for the exam voucher. You must request your exam voucher within 6 months of the purchase before it expires.

You may purchase the exam with the training or on its own.


Will i get a certificate after completing this course?

Upon completing this course and passing the mock exam, you will receive a certificate of completion.

Student will be awarded with ISO 20000 Foundation certificate upon sitting and passing the official certification exam.

Please see exam info section for further exam details or get in touch with us if you need further enquiries.

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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ISO 20000 Foundation

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E-Learning Course


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Professional Training & Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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