Customer Service Fundamental Training

  • Develop An Excellent Customer Service Mindset & skill set
  • Implement Excellent Customer Service Strategy.
  • Learn from industry best trainers
  • Enhance your professional skills today!
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E-Learning Course:

Study at your own pace! 365 Days Access to learn at the comfort of your home – Anytime!! Anywhere!!!

Customer Service Fundamental Training

ecome a smart customer service professional, understand how to implement excellent customer service strategy. This training will introduce candidate to the fundamentals of excellent customer service.

Learn from industry experts on how to put together an excellent customer service strategy and implementing it successfully. Candidate will understand what excellent customer service is, how to build relationships, what it takes to provide excellent customer service, focusing on the customer as king, listening effectively, mastering the art of excellent customer service under pressure and more.

At the end of this training, student would have gained professional skills and confidence to master the professional skill required to boost their career.

Studying this course from LPT via eLearning route gives you access quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal.

What’s Included

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 365 Days access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

  • Certificate of completion
    247 course Access
    365 Days Access
  • Study guides
    Reviews, Quiz & Mock Exam
    24/7 Support
    Interactive & Scenario based video learning
    Compatibility on mobile, tablet, laptop and desktop

Customer Service Fundamental Course Outline:

  • Introduction
  • Overview of Customer Service
  • Understanding Excellent Customer Service
  • Making the customer the priority
  • Effective Customer Care
  • Customer relationship management
  • Customer service challenges
  • Understanding customer’s needs
  • Managing customers expectations
  • Customer Service Strategy
  • Implement Excellent Customer Service Strategy
  • Managing changes in customers need & demands
  • The customer is king!
  • Strategies of identifying customer’s need
  • Techniques of effective customer service
  • Listening & communication techniques
  • Effective Calls management
  • Excellent phone management
  • Handling & transferring calls
  • Manging customers issues & complaints
  • Managing difficult customers
  • Managing stressful situations
  • Dealing with unsatisfied customers
  • Disaster recovery
  • Risk management
  • Effective issues management
  • Review & conclusions

Anyone can take this course!

FAQS

Will i get a certificate after completing this course?

Upon completing this course, learner will be awarded a CPD accredited certificate of achievement.

What is eLearning Course Training?

eLearning training is a self paced learn-on-your-own flexible type of training. It includes a pre-recorded interactive scenario-based training video by selected industry experts, with all you need to learn smart and remotely from anywhere – at your own time, just like you are in a classroom!.

eLearning courses are available as on demand video training and provides you with the option to watch the videos as many times as you need, to ensure that you fully understand the concepts before moving on. The flexibility of the on-demand eLearning training allows you to learn at the times you’re available either on your PC, Mobile, Tablet and Desktop.

eLearning training includes all you require to study smart such as the training videos, quizzes, exercises, study guides, note taking & bookmarking, official syllabus and mock exams where applicable.

You will also have access to Tutor support for free during the course of your training. Our team is made up of qualified industry experts who have a wealth of knowledge and experience.

Elearning Features:

Interactive & Scenario based learning
Immediate training Access for specified days
Pre-recorded video trainings by leading industry experts
Certificates on completion of training
Training Materials & study materials
Practise & Hands on practice where required
Exercise files & Demos where specified
Bookmarking & Note taking facilities
Personal performance checks
Access to Tutor Support 24/7
Suit learners with busy Lifestyle & Independent Learners
Compatible on mobile, tablet and desktop
Learn at your own time from anywhere in the world
Flexible Independent self-paced learning

What other methods of learning do you offer?

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What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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KEY FEATURES

  • Interactive & Scenario based learning
  • Rich Video training
  • Flexible Independent self-paced learning
  • Leading industry experts tutors
  • Certificates Included!
  • Training Materials & study materials
  • Demo & Hands-on Practise where applicable
  • Bookmarking, Note taking!
  • 24/7 Tutor Support
  • Suits busy Lifestyle
  • Independent Learning
    COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile
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