Certified Business Relationship Manager (CBRM®)

  • Become a certified Certified Business Relationship Manager (CBRM)
  • Gain advance professional skill in building productive business relationship
  • Get professional training and CBRM® certification with ease!
Certified Business Relationship Management

E-Learning Course:

Study at your own pace! 90 Days Access to learn at the comfort of your home – Anytime!! Anywhere!!!

Certified Business Relationship Manager (CBRM®) Training

Gain an advance level training to qualify as a Certified Business Relationship Manager (CBRM®). Get skilled on building and managing a productive relationship between stakeholders, business, partners and customers.

This training and certification explores strategic ways of managing business relationship, Assessing business demand, relationships, capabilities and competencies, Optimising Business Value, developing strategic relationships and much more.

At the end of this training, student would have gained adequate skills and confidence required to sit for the associated qualifying certification exam. The package includes training and the awarding body professional exam.

Studying this course from LPT via elearning route means you get world class quality training, professional delivery with up to date contents, well scripted study materials, expert industry leading trainers, instructor led training, quizzes, test, plus the ability to study anywhere anytime, with 247 access to the learning portal.

What's Included

During the course of your study, you will be tested via quizzes and mock exams where required. The course is delivered via interactive learning videos and study materials with 90 Days access to study 247 anywhere anytime.

This course is a training video developed by industry experts with up to date information and the best learning outcome. It include module exercises, interactive courses plus:

  • Certificate of completion
    247 course Access
    90 Days Access
  • Study guides
    Reviews, Quiz & Mock Exam
    24/7 Support
    Interactive & Scenario based video learning
    Compatibility on mobile, tablet, laptop and desktop

Course Outline and Syllabus:

  • Introduction
  • Overview of CBRM
  • BRM Maturity & Value
  • Role and Impact of BRM on business value
  • Interrelationship between BRMs and other Business Partner Providers
  • Assessing BRM Context – Assessing business demand, relationships, capabilities and competencies
  • Developing Strategic Relationships – planning, persuasion and politics
  • Optimising Business Value – Innovation, management, governance, planning and optimisation
  • Course Outlines:
  • Organisational context & governance
  • Digital transformation
  • Service Culture
  • Organisational structure
  • Teams
  • Service Provider Challenges
  • Organizational change principles
  • Introduction to the VeriSM model
  • The VeriSM Model
  • Adapting the VeriSM Model
  • Progressive practices Agile
  • Progressive practices DevOps and SIAM
  • Progressive practices Lean Shift Left
  • Progressive practices CXUX Continuous Delivery
  • Innovative Technologies
  • Course Conclusion
  • Exam Mock and Preparation

This training and certification is designed for Professionals who already holds Business Relationship Management Professional certificate.

It also suit senior business managers, CRM managers, buyers, sales teams and customer service advisors, business owners, project managers and others involved in business processes, programme and project managers, business manager etc.

The qualifying official certification exam for CBRM®:

Closed book
80 multiple choice questions  .
2hours 30 minute duration with a 50% pass mark
Exam is taken online via online web proctor (With APMG)

Prerequisites: Students must already hold the BRMP® certification

Students must first complete the CBRM training before sitting for the certification exam.



Will i get a certificate after completing this course?

Upon completing this course, you will receive a certificate of completion.

Student will be awarded with Certified Business Relationship Manager (CBRM®) certificate upon sitting and passing the official certification exam.

Please see exam info section for further exam details. Please get in touch with us if you need further enquiries.

What is instructor led training?

All of our trainers have years of experience in their field and are experts in delivering online instructor led training.

Which means they get to train you via a professional scripted and user friendly online LMS platform in a pre-recorded video format. You will learn at your own pace and access the course anytime, anywhere.

You will also be able bookmark, take test and quizzes, ask or submit your questions just like you are in a live class session.

What other methods of learning do you offer?

We offer this course as a Self-paced Elearning Course, Virtual Online Class, Blended Learning, Group Booking or In-house training. Contact us or search our website for other delivery type for this course title.

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E-Learning Course


  • Study Smart! Learn on the go - Anytime! Anywhere!!
  • Professional Training & Certification With Ease !
  • Professional Support & Friendly Customer Service!
  • Interactive Learning Videos & Study Materials!
  • COMPATIBILITY: Windows, Mac, iPhone, iPad, Laptop, PC, Mobile


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